Privacy policy

ThirdDigit builds software and digital infrastructure for businesses. We are the controller of the personal data described here. For anything about your data, email hello@teragig.com or call +233 24 029 0955.

When you contact us. The contact form asks for your name, email address, company (optional), the kind of project and your message. We store these so we can reply and, if we work together, keep a record of the conversation. We also send you an email to say we’ve received it.

Newsletter, only if you sign up. We store your email address and when you signed up and (if you do) unsubscribed, and email you to confirm your subscription. Every newsletter has links to manage or cancel it, and you can also manage it from the newsletter page on this site.

Analytics, only with your consent. If you allow analytics, we record the pages you view, how long they stay open, the site that referred you, your browser, operating system and device type, and your approximate location (country, region and city) as reported by our hosting provider. Your IP address is used for a moment to make an anonymous visitor code that changes every day, and is never stored. We don’t record anything if your browser sends Global Privacy Control or Do Not Track.

Error reports. If a page fails to load, we record the error, the page address and your browser’s user agent so we can fix the problem. These reports contain nothing you typed and are deleted after 30 days.

Server logs. Our hosting providers keep short-lived technical logs (such as IP address, time and page requested) to run the service securely.

• Strictly necessary: a thirddigit_consent cookie remembers your cookie choices for six months. Your browser’s cache stores pages and assets so they load quickly.
• Preferences (optional): remembers whether you chose the light or dark theme, in your browser’s local storage.
• Analytics (optional): page-view counting as described above. It uses no cookies.

You can change your choices at any time from “Cookie settings” at the bottom of every page.

• To answer your enquiry and take steps you ask for before entering into a contract with us.
• To send the newsletter you signed up for, based on your consent, which you can withdraw by unsubscribing.
• To understand which pages are useful and improve the site, based on your consent.
• To keep the site secure and working, which is in our legitimate interest and yours.

We don’t sell or rent personal data. We use a small number of service providers who process data for us under contract: Vercel (website hosting), Render (application hosting), Supabase (database, hosted in the European Union) and Google Workspace (our email). Their servers may be outside Ghana; we only use providers that protect data to a standard at least as strong as this policy. We may disclose data if the law requires it.

• Enquiries: for as long as needed to respond and, if we work together, for the length of our relationship and any period the law requires afterwards.
• Analytics: these records can’t identify you, so we keep them to compare trends over time.
• Newsletter: until you unsubscribe. If you ask us to delete your address, we remove it completely.
• Error reports: 30 days.

Under Ghana’s Data Protection Act, 2012 (Act 843) you can ask to see the personal data we hold about you, have it corrected or deleted, and object to how we use it. You can withdraw consent for analytics at any time in Cookie settings. Email hello@teragig.com and we’ll respond within a reasonable time. If you’re not satisfied, you can complain to the Data Protection Commission of Ghana.

Data travels over encrypted connections (HTTPS), and access to enquiries is limited to ThirdDigit staff who need it, through individual accounts with role-based permissions. No system is perfectly secure, but we work to keep yours safe.

This site is meant for businesses and isn’t directed at children under 18. We don’t knowingly collect their data.

If we change how we handle data, we’ll update this page and the date at the top. See also our terms of use.